Return Policy
📦 Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return:
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Your item must be in the same condition as when you received it — unused, with original packaging and tags.
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Proof of purchase (e.g. order number or confirmation email) is required.
How to Start a Return
To request a return, contact us at info@clickpickbuy.co.uk.
Once your return is approved, we will provide you with:
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Return instructions
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The correct return address (based on product origin)
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A prepaid return label (if applicable)
Important: Return addresses vary depending on product type and warehouse location. Do not return any item without first receiving confirmation from our team — unauthorised returns will not be accepted.
Return Shipping
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If your return is accepted, we’ll inform you whether a prepaid shipping label will be provided or whether you’ll need to cover the return cost.
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Items sent back without prior approval will not be accepted.
🔧 Damages and Issues
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at info@clickpickbuy.co.uk , so we can resolve the issue as quickly as possible.
🚫 Exceptions / Non-Returnable Items
Some types of items cannot be returned, including:
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Perishable goods (e.g. food, flowers, plants)
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Custom or personalised products
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Personal care or hygiene items (e.g. beauty products)
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Hazardous materials, flammable liquids or gases
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Sale items or gift cards
If you’re unsure whether your item is eligible for return, please contact us.
🔁 Exchanges
The fastest way to get the item you want is to return the item you have, and place a new order after your return is accepted.
🇬🇧🇪🇺 UK & EU 14-Day Cooling-Off Period
If your order is delivered to the United Kingdom or the European Union, you have the legal right to cancel or return your order within 14 days of delivery — for any reason and without explanation.
To qualify:
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The item must be unused, in its original packaging, and in resellable condition.
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You must provide proof of purchase.
💳 Refunds
Once we receive and inspect your return, we’ll notify you whether the refund is approved.
If approved, you’ll automatically receive your refund to the original payment method within 10 business days.
Please note that it may take additional time for your bank or card issuer to process and post the refund.
If more than 15 business days have passed since we approved your return and you haven't received your refund, contact us info@clickpickbuy.co.uk.
Contact
For any questions about returns, contact our support team:
📧 info@clickpickbuy.co.uk
We accept the following payment methods